All businesses need a separate section for customer affairs. Customers will come for various reasons. Paying bills, repairing stuff, complains, after sales services and many reasons will be there. Officer at the reception will ask about the matter of visit, and based on given information, customer will be provided a ticket to meet a support officer.
Using NCheck Visitor management, reception officer may create appointments for different customer support officers. At each officer desk, there will be an overhead display to show current appointment number and next appointments. Customer may wait in the queue and meet the officer when their turn has come.
Customer support officer also have an attendance device. Support office will complete the appointment and close the matter.
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1
Create schedules: for each support officerIn a customer support center, different employees share the customer base and some employees are specialists on certain areas. Each employee handle customers alone. -
2
Receptionist: get customer requirement and place a ticketReceptionist is the person who know the potential of each support officer. based on the availability, reception officer create an appointment and provide ticket for customer. Ticket will have the counter number, so customer can wait there. -
3
Addressing the matter and concludeSupport officer may attend the customer issue and complete the appointment. At the end, officer may ask customer to give feedback on check-out screen.
Auto generated pass
Automatic pass generation or specified electronic pass such as Barcode, RFID, Vehicle License plate are allowed to use as guest pass
Overhead display
Visitor management client device can be configured as an overhead display to show current and next appointments
Feedback on check-out
Customer can rate their experience when checking out. Such information will be useful to measure service quality of employees.
